Frequently Asked Questions

The Disclosure and Barring Service (DBS) runs DBS checks to prevent unsuitable people from working with vulnerable groups of people. Once a DBS check has been carried out, an employer can then request to see a person’s certificate

There are three main levels of DBS check available:

  • Basic Check – This check shows all unspent convictions of the applicant. Can be applied by a company or an individual.
  • Standard Check – Eligible for certain roles that don’t have regular contact with children or vulnerable adults such as financial, legal and gaming.
  • Enhanced Check – This is a mandatory check for roles involving children and vulnerable adults which shows all spent and unspent criminal convictions and reprimands. Not only is this checked against the Police National Computer but also against the children and adults barred lists.

Currently, DBS Check Online UK only provides Basic DBS check (Basic Disclosure).

Organisations can only request that their employees, job applicants, or volunteers have a DBS check carried out if they’re applying for/working in certain types of roles. For example – you’ll always need a DBS check to work as a:

  • Teacher
  • Childminder
  • Social Worker
  • Medical professional
  • Foster Carer

Those working in particular settings – such as schools, nurseries, hospitals and children’s homes will also need to have a DBS check. Some roles may also require you to have a DBS check when you first enter the profession (e.g. solicitors, barristers, accountants, vets).

And, if you’re applying for a job that needs a DBS check, you’ll need to have been successful in every other aspect of your application before an employer starts the process.

Application support:

At DBS Check Online UK, we understand how hard it can be to keep on top of Update Service administration enabled DBS certificates to ensure they are checked regularly in line with your requirements. We have designed an automated management system on our in-house platform, reducing administration and further safeguarding your processes. This service will email you reminders and automatically re-check required DBS certificates. If there are any changes to information on a DBS certificate, you will be alerted and guided on any further action that may be required.

Email and SMS alert:

Stay up to date with the progress of your application. Our dedicated customer will send you email and SMS reminders for any changes regarding your DBS certificate. You will receive a notification when your application has been completed,

Organisations: 

Multiple organisations register with us daily to apply for DBS checks for their employees, joining our existing clientele in streamlining their process through our tailor-made system, saving time and receiving consistent and exceptional service. Every organisation registered with us will be allocated a personal Accounts Manager- allowing you to save time while staying in control.

Data protection: 

Your personal identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep data safe and confidential) access this information. All emails and newsletters from this site allow you to opt-out of further mailings.

For further information about how we use your personal details, please see our PRIVACY NOTICE. You can request a hard copy of our privacy notice by speaking to our customer services team.

We are in no way affiliated with the government. We are a third party processing agency which charges a service fee. Your information may be submitted to the gov website directly, for which they may or may not charge a fee.

The application will be thoroughly checked by our professional team of advisers. If there are any errors or omissions, we will email you and ask you to correct these. As you are the employer, you will be able to verify the documents on behalf of the employee. Once we have received all of the information required, we will process the application, and email you your 11 digits unique reference number

In most cases, the Basic Disclosure application is completed and the certificate sent out within 7 days from the point where the applicant has satisfied all of the application requirements. However, certificates are issued by Disclosure Scotland and The Disclosure & Barring Service England & Wales, and therefore the issue time is out of our hands. Also, please note that it could take longer if further information is requested by us and/or the Disclosure & Barring Service.

Track your application through your member zone.

Yes, we can process your application if you are currently outside the UK. Please note oversea shipping is included in our premium package.

As stated by the Consumer Contracts Regulations “The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses”. Our service fee is for the review, manual identity verification, additional support and submission to the issuing body and we are not able to undo our service once completed. By availing of our service, you authorise dbs-check-online.org.uk to start the work immediately and this may affect your right to cancel once your order has been placed. Our processing teamwork in real-time and will in many cases have started the review of your application within minutes of you submitting your application online.

If you request cancellation of the service and a refund is agreed after the application has been checked, reviewed or verified by a member of our staff but before the application has been submitted to the issuing body, an administration fee will be calculated based on the level of work carried out to the point at which you cancelled. You will then be required to accept or decline the refund. In such circumstances where a cancellation is requested after the application has been submitted to the issuing body, no refund will be possible as the service will, at that stage, be deemed as having been completed in full.

We require all refund request in writing. Please email your request to  contact@dbs-check-online.org.uk